Talking to Strangers:
Reasons Potential Customers May Distrust You
By Jeff Mowatt
Interesting to hear the response from managers when asked about what factors impact sales. Many will reference the economy, customer demographics, competition, and recent innovations. While those factors certainly play a role, I often find, when brought in to train sales and service teams, that employees inadvertently chase away new potential customers. It usually happens within the first 10 seconds of customer communication, and most employees have no idea that they are committing these offenses. See if this is true in your organization. Consider these reasons potential customers may distrust you or your team members.
Faking Familiarity
Imagine that you … Read the rest