The blessing and the curse of the digital revolution! With e-mail, instant and text messaging, cell phones, Blackberries and the Internet, we are drowning in data overload. And the constant interruptions cost the U. S. economy an estimated $558 billion annually.

This staggering number does not add in the cost of poorly written e-mails that land companies and employees in hot legal trouble, destroy long-term client relationships, and ruin reputations — just review Mike Brown’s e-mails (former FEMA chief) as Hurricane Katrina raged on and you will understand.

Add to this mix a lack of civility and common sense, and … Read the rest