The chairman joined the group after lunch. While everyone was surprised to see him, they all seemed comfortable with him in the meeting.

I invited him to tell everyone why he was present. His comments were brief but very specific about taking their businesses to the “next level.”

After several questions from the group to the chairman, I said, “Before we move on with visualize, enroll and align, are there any concerns that were developed over lunch or from our morning session?”

Russ had been quiet all morning and I could tell that there was something very significant emerging … Read the rest