Should I Stay or Should I Go?

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Should I stay or should I go now?
If I go, there will be trouble.
And if I stay it will be double.
So come on and let me know.

The Clash, 1982

Rep members have been calling recently to talk about how to adapt to the challenges of running a small business in a COVID‑19 environment. Many of those calls have ended up as discussions about “Should I stay or should I go?”

The “Should I Stay” group has been saying: “My commissions are down and I need to find a way to replace the income I’ve lost. How can I find a rep firm for a merger or acquisition to make up for that lost income?”

The “Should I Go” group has been saying: “I’ve been thinking about retirement for a long time anyway. How can I find a buyer for my rep firm?”

Whether you are in one of these groups or are just thinking about testing the waters, MANA has the resources you’ll need to make your decision strategically.

  1. MANA’s “Steps to Rep Professionalism” program in the member area of www.MANAonline.org has 14 carefully chosen articles, reports, and audio/video succession planning resources, including our centerpiece: Valuation and Sale of a Manufacturers’ Representative Business Special Report.
  2. MANA’s Business Counseling lets MANA members contact us to get objective third-party ideas on how to succeed with succession planning.
  3. MANA’s Attorney Access membership benefit gets you an annual free half-hour consultation with an experienced, rep-savvy attorney.
  4. MANA can help you locate MANA rep members that have been in business long enough that the founder might be open to a conversation about an acquisition or merger.
  5. MANA’s online “Agencies for Sale” ads are free to MANA rep members through June 30, 2021. If you have any questions reach out to Susan Strouse by email at sstrouse@manaonline.org.

Should I stay or should I go? Reach out to MANA, we’re here to help you figure it out!

The Sales Force — Working With Reps

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This is the 25th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

William continued to explain the manufacturer’s costs, “Now, variable overhead, material cost and outside processing all are attributable to the new business. In-house sales costs and general and administrative costs are just like the fixed overhead: they are sunk costs that were already committed whether or not this new job was written, so I am going to strike through those dollar amounts as … Read the rest

The Toughest Question All Month

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“I feel like I’m facing a lot of competition from other manufacturers when I try to get the attention of really high-quality reps,” said the manufacturer on the phone. Then he asked a question that sounded like it should have been easy for me to answer.

“Are there more reps looking for manufacturers or more manufacturers looking for reps?”

I started to answer. Then I stopped. I asked if we could talk about his other questions first and circle back to that one. As I answered his other questions, I put my finger on why this question was so challenging.

Every day I talk to manufacturers who are struggling to recruit high-quality reps. Every day I talk to reps struggling to sign high-quality manufacturers. Every manufacturer says there is a shortage of high-quality reps. Every rep says there is a shortage of high-quality manufacturers.

Then the answer to his question came to me.

“You asked if there are more reps looking for manufacturers or more manufacturers looking for reps.

“I think the answer is: Yes.

“Let me explain.

“There are always lots of manufacturers eager to recruit high-quality reps. There are always lots of reps eager to represent high-quality manufacturers.  So, the answer to this question depends on your perspective.

“As a manufacturer trying to sign a really great rep, it will feel like you have to compete with lots of other manufacturers to get that rep’s attention. Just like reps who are trying to sign a really great manufacturer will feel they have to compete with lots of reps to get that manufacturer’s attention.

“Bottom line, really great reps and really great manufacturers always have lots of potential partners clamoring for their attention.”

Whether you are a manufacturer or a rep, for the best advice on how to make your company attractive to top-tier partners, turn to MANA for help.

The Sales Force — Working With Reps

By

This is the 24th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

“I didn’t see a ‘Life of Part/Life of Program’ clause in the agreement, and I’d like to see it added,” William replied.

“What is that?” Jim asked. He felt the discussion between William and Joe was not going well, and he was hoping to interject himself as a mediator.

“Most reps and manufacturers refer to it as a LOP/LOP clause,” said William, “and … Read the rest

Closing Deals Based on Handshakes in a COVID‑19 World

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My jaw dropped when a rep told me he was still closing deals based on handshakes and face-to-face meetings during quarantine and social distancing. Then he explained, and I could not have agreed with him more.

“Am I respecting my state’s mandatory quarantine and social distancing rules? Definitely! Am I closing deals based on handshakes and face-to-face meetings? Also, definitely! And it has nothing to do with wearing masks or gloves.

“Let me explain.

“Right now, customers are dealing with FUD. Fear, uncertainty and doubt. When they’re dealing with FUD, and when their companies are on the line if vendors let them down, are they going to roll the dice on a new vendor? Of course not! They are going to turn to trusted resources. Resources like me.

“That’s what I mean when I say I’m still closing deals based on handshakes and face-to-face meetings. Not recent handshakes and face-to-face meetings, of course. I’m closing deals based on my two decades worth of handshakes and face-to-face meetings with my customers in my territory.

“Those decades of handshakes and face-to-face meetings mean that when customers urgently need a resource who intimately understands their needs and also can be trusted implicitly, they know that they can turn to me.

“Are there factory-direct salespeople who can match my two decades of service to my customers in my territory? Not many, if there are any at all.

“And what happens if there is a situation that cannot be addressed without a face-to-face meeting? Safely socially distanced, but face-to-face. My customers know that many factory-direct salespeople are based at their company’s headquarters and fly out to see customers as needed.

“Those factory-direct salespeople are not going to want to get on a plane. And my customers are not going to be enthusiastic about a face-to-face meeting with someone who has just gotten off a plane.”

Bottom line, with FUD all around us, there has never been a better time for manufacturers to go to market through manufacturers’ reps.

The Sales Force — Working With Reps

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This is the 23rd in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

The agreement excluded Troothe’s two big accounts. Jim was uneasy about sending it to William, but Joe Troothe had been specific that he didn’t want to give up any existing accounts to the new rep.

William asked about the totals in the territory, and Jim said, “It’s $250,000, but once you exclude the two house accounts, it’s more like $50,000.” Jim had shared … Read the rest

Searching for Reps

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Ten years ago, before Charley Cohon became MANA’s CEO, he wrote this article suggesting that manufacturers could use data mining to find reps.

When this article was first published, routine data mining was mostly a tool for big businesses. Now that data mining is common in medium and small businesses, this article may resonate more with manufacturers now than it did in 2010, so we are reprinting it in this issue of Agency Sales magazine.

Special thanks to Michael Roemen, sales channel manager for MANA‑member 9Wood, an architectural product manufacturer in Springfield, Oregon, whose recent MANAcast interview reminded us of Read the rest

Well, It Beats the Alternative

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First let me tell you my favorite story about a manufacturer working with reps. I heard it from a sales executive who came across his company’s owner joyously signing rep commission checks.

“Wow, that’s a big one,” he heard the owner say, grinning ear to ear as he signed. “Another biggie,” said the owner, signing enthusiastically.

That sales executive paused at the door of the owner’s office, somewhat puzzled, and posed a question. “I have never seen anyone so happy to sign checks. Why are you so happy about spending your money?”

“Simple,” the owner explained. “These are rep commission checks. Every time I send a rep a dollar, it means I got to keep nine dollars. So, as far as I am concerned, these checks can never be big enough.”

Why Do I Love This Story?

I love repeating a story about a manufacturer who “gets it.” Yes, of course this manufacturer is a MANA member. And while I can’t promise that every MANA manufacturer member gets it, I can promise that manufacturers who “get it” are much more likely to join MANA than manufacturers who don’t.

It celebrates big commission checks. The bigger the better. In a world where reps privately share fears that selling too much may get them fired for earning too large a commission check, it’s great to be able to tell a story where large commission checks are celebrated.

It reminds us that a rep’s commission check is really a rep’s monthly performance review. And that the commission earned by high-performing reps should solidify that rep’s status with the manufacturer rather than being a trigger to review a rep who is “earning too much.”

My Second Favorite Story

It came from a rep responding to a manufacturer’s complaint that the rep’s commission checks were getting too large. That rep’s reply? “Well, don’t you feel like it beats the alternative? My well-earned commission checks could be for selling huge amounts of your competitor’s products instead of for selling huge amounts of yours.”

The Sales Force — Working With Reps

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This is the 22st in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

“There’s just one more point from the MANA specimen budget I’d like to cover,” said William. “It has to do with calculating this typical rep’s average cost per sales call.”

William turned the typical budget report to its second page to reveal a statistical table. “Each of the four salespeople for this typical rep,” William continued, “makes 14 sales calls per week, 50 … Read the rest

Improvise. Adapt. Overcome.

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A rep recently posed a couple of interesting questions.
When will this be over?
When can I go back to business as usual?

When he posed those questions, all of us at MANA were scrambling to gather information for MANA members about the short-term government initiatives designed to keep small businesses afloat and to put together MANAcasts, webinars and emails with the information our members needed to learn how to use those programs.

Now that we’ve given our members the information they needed quickly; I’ve had time to reflect a little bit on that rep’s questions about the long-term.

Improvise Adapt Overcome graphicWe find ourselves facing an abrupt, unforeseeable, life-changing event. None of us have any experience working in this kind of environment. So, if MANA and MANA members have a rallying cry for 2020, it is “Improvise. Adapt. Overcome.” *

One of the most compelling arguments for selling through manufacturers’ reps has always been the in-person contact we have with local customers. Now that in-person contacts have been suspended or dramatically curtailed, what do we do? Improvise. Adapt. Overcome.

The real argument for selling through manufacturers’ reps really isn’t in-person contact. It’s the fact that manufacturers’ reps, who have proven their value to local customers over years or decades, are customers’ trusted resources. And those reps will continue to be their customers’ trusted resources whether in-person contact is suspended or not.

While in-person visits are suspended, our customers’ needs for commercial support, technical assistance and coaching has not been suspended. Improvise. Adapt. Overcome. Zoom meetings and other electronic communication get the job done until in-person visits can resume.

So, let’s go back to that rep’s questions. When will this be over? Maybe six months. Maybe 12 months. But it will be over someday.

When can I go back to business as usual? Never. Because your business and your world will never be the same after you: Improvise. Adapt. Overcome.


* Clint Eastwood as Marine Gunnery Sergeant Thomas Highway, Heartbreak Ridge.

The Sales Force — Working With Reps

By

This is the 21st in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

The first agency Jim visited upon his arrival in the territory was a partnership of two men. Their company had a reputation for achieving solid sales growth, but Jim immediately noticed that their office was quite disorganized. Sales leads and trade publications were stacked all over the conference table, and the two had to push them to one side to make room for … Read the rest

Ask Them!

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I’d like to share two quick stories about our experience asking MANA members what they want.

The first story comes from MANA’s Board of Directors’ preparation for its Strategic Planning session.

MANA has many member benefits. The Board knew it couldn’t build a roadmap for MANA’s future until they knew which of those benefits were most highly valued by our members.

So we asked them.

We discovered MANA members’ number one priority was for MANA to provide the world’s most robust and powerful rep search tools. So the Board’s number one priority became the new RepFinder® smartphone app.

The second story comes from MANA’s experience after launching the RepFinder® app. We needed to know how we could continue to improve the rep search process the app offers to manufacturers.

So we asked them.

Kent Gladish

Kent Gladish (left) with TMA members participating in MANA’s focus group.


In this case, we wanted face-to-face live feedback from manufacturers as they used the app to conduct rep searches, so we needed to assemble a focus group.

I turned to a longtime friend of MANA, Kent Gladish of the Schaumburg, Illinois-based Technology and Manufacturing Association (TMA) for help. I asked if he might be able to get five or 10 TMA manufacturer members to sit down with us, use the app, and give us their feedback.

Kent graciously put out the word, but instead of five or 10 volunteers, we got 38! Their insightful feedback will help MANA to continue to improve and enhance the world’s most robust rep search tool — crucial feedback that we only received because we asked for it.

Do you want to outpace your competitors? Ask your customers what they want! You will get the information you need and will earn your customers’ loyalty and respect.

Ask them!

During This COVID-19 Crisis, Thank Goodness We Have a Rep Sales Force

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Charlie Ingram, executive vice president and chief marketing officer, Eriez Manufacturing, just shared with me his insights about how having a rep sales force is helping his company get through the COVID‑19 crisis.

Here’s what he had to say:

  • “Effective immediately, our home office employees have travel restrictions, so we can’t get our product and market sales managers into the field. Thank goodness we have a rep sales force to take care of our customers while our sales managers are grounded.”
  • “Customers are restricting sales visits, and at best those customers will be distracted. And while they’re distracted those customers will instinctively reach out to trusted resources with whom they have strong relationships. Those trusted sales resources are our manufacturers’ reps.”
  • “Even though visits to customers’ plants and offices are restricted, our reps will be in contact with customers by Skype, phone, email and texts. Nobody has enough regional managers to handle that volume of communication unless they have reps in the point position.”
  • “Because our reps represent multiple complementary non-competing lines they know what other manufacturers in our industry are doing and can consult with us on how the best practices from their other principals can be adopted by our company. We are in uncharted waters, and the things we are learning through our reps is invaluable.”
  • “And thank goodness for our rep council. At our request, each rep council member reached out to a group of our reps to gather real-time data about how customers are reacting, how customer needs are changing, and the trends developing throughout North America. We knew more and knew it faster than anyone fielding a direct sales force could have accomplished.”

Most of us knew all the arguments why reps are the most effective way to take products to market in normal circumstances. Now we know why reps are the best resource for manufacturers to have at their disposal during a crisis.

The Sales Force — Working With Reps

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This is the 19th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

“Fred, I have to admit there are some attractive features you may be able to offer your employees that we can’t at the factory. Anything else before you let me buy you some lunch?”

“Just one thing,” said Fred, who had warmed to the topic of promoting the rep system. He pulled out a legal pad and made a quick sketch.

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“I think … Read the rest

Offer Subject to Change on 30 Days’ Notice

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My local donut shop once offered a “Buy 11 donuts, get the 12th donut free” punch card. “Terms subject to change on 30 days’ notice.”

A new owner terminated the punch card program. I had nine punches, but it was not a big deal. After all, it was only a donut.

The first Internet Service Provider (ISP) I ever used offered one year of service at a very reasonable price.

Three months into the contract I received notice that my monthly rate was doubling. I wrote to the company’s president: “I still have nine months to run on my one-year contract, so this letter was sent to me in error.”

More than two decades later I am still mad about his reply: “I sold my company and the new owners have new rates. As you can see your contract is subject to change on 30 days’ notice.”

Replacing my ISP was such a huge hassle that I ended up eating the difference. This was a bigger deal than just a donut, so I started paying more attention to “subject to change on 30 days’ notice.”

Most reps I know have a horror story about a big order and a “subject to change on 30 days’ notice” rep agreement. They had signed a contract with a manufacturer whose character was beyond reproach, but later faced a new owner eager to find a way to avoid paying commission on a very large order.

That’s why many reps now only accept agreements with extended post-termination commission or Life of Part/Life of Program (LOP/LOP) language. After investing years of work to earn a big order, “subject to change on 30 days’ notice” rep agreements are too big a risk.

And a six-figure or seven-figure commission is not just a donut.

The Sales Force — Working With Reps

By

This is the 18th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

Fred Richardson owned the rep company where George worked, and his call to Jim was prompt. Jim had asked Fred to drop by Jim’s office to discuss the rep system, but Fred had another suggestion.

“If you want to learn about reps,” Fred said, “I’d suggest that you come visit our office. After all,” Fred joked, “when Jane Goodall wanted to study chimpanzees, … Read the rest

A Whole Wide World of Reps

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“Two possibilities exist: either we are alone in the Universe or we are not. Both are equally terrifying.” — Arthur C. Clarke

Two possibilities exist: The concept of sales force outsourcing is so powerful that it would naturally develop on its own outside North America, or it would not. It’s very comforting to know that sales force outsourcing is such a powerful concept that reps can be found in Europe, North America, and South America. (Apologies to Arthur C. Clarke.)

How powerful? The international association that counts reps worldwide reports that the 42,000 reps in North America are part of a worldwide ecosystem of 537,000 reps.

Engaging in a worldwide ecosystem is very important to MANA members.

  • MANA representative members need to be visible to international principals seeking North American representation.
  • MANA manufacturer members need resources to find representation in Europe and South America, and learn the local practices of reps in those countries.

MANA’s participation in the Internationally United Commercial Agents and Brokers (IUCAB) gives MANA access to just the kind of exposure and information MANA members need to flourish internationally. (Outside of North America, what we call manufacturers’ reps are referred to as commercial agents.)

What is IUCAB? Many other countries have their own rep associations just like MANA. IUCAB is where those country rep associations meet to share best practices and solve common problems.

As a member of IUCAB’s Executive Committee MANA plays a critical role in the IUCAB. I recently met in Hungary with other Executive Committee members (pictured above) from the rep associations of Austria, France, Germany, Italy, Norway, and the United Kingdom to work on strategies to promote reps internationally.

Through IUCAB, MANA engages with 18 other countries’ rep associations in Europe, North and South America, and insures our place at the table in the international community of reps.

photo of the IUCAB Executive Committee

IUCAB Executive Committee members (left to right): Christian Rebernig, Austria; David Johnson, United Kingdom; Axel Sturmberger; Austria; Charles Cohon, North America; Ralf D. Scholz, Germany; Olivier Mazoyer, France; Marco Righetti, Italy; and Ole Kristian Bull, Norway. Not pictured: Enric Enrech, Spain.

The Sales Force — Working With Reps

By

This is the 17th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

“As long as you brought up finances,” said Ruth, “let’s discuss that for a minute. Jim, getting the feedback you want probably is going to have some sort of cost associated with it. You’ve been talking about some sort of a commission-based system that doesn’t involve the current sales force, which means you will end up paying some percentage of sales to somebody. … Read the rest

01010010 01100101 01110000

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This is how a computer stores the word “rep.” Binary language. Nothing but ones and zeros. To human eyes, incomprehensible.

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Something else about ones and zeros has been almost equally incomprehensible. Can reps earn commissions selling ones and zeros?

Let me explain.

Yesterday I had a conversation with a manufacturer of communication software used in manufacturing plants so employees on the plant floor can communicate more effectively.

The software manufacturer wants to sell his software using manufacturers’ reps. After all, he reasoned, reps who are calling on specifying influences for other equipment on the plant floor would be a natural to sell his software. Except….

Except that most reps I speak with are used to selling a physical product. The product ships from their principal to a customer, the customer receives an invoice, and the rep gets paid a percentage of the invoiced price.

But selling software is different. When a rep selling manufacturing software makes a sale, ones and zeros pass from the software company to the customer. No physical products move. If the software is sold as a subscription, there may not even be an invoice. Let me give you an example.

A rep convinces a customer to equip 100 manufacturing employees with productivity software. The customer pays $20 per employee per month, $2,000 total a month, and the rep gets paid commission each month the customer continues to use the software.

If the rep has negotiated a good contract, the rep will continue to be paid sales commission for as long as the customer uses the software. It’s the ones and zeros equivalent of a life-of-part/life-of-program agreement for physical products.

It’s the first month of a new decade. Has the time come for reps to embrace selling intangible products, or does the rep business model require physical products? Please write to me with your comments; my email is ccohon@manaonline.org.

The Sales Force — Working With Reps

By

This is the 16th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

Harold complied, and said, “I’m going to add the words ‘commission system’ in parentheses underneath, because in every conversation we’ve had so far, commission has been the key element in getting the feedback you want.”

Jim agreed. “Harold, as long as we’re talking about things we want, you may as well write ‘more sales’ on the same page. And there’s something else on … Read the rest

Customers Love Reps Because Reps Solve Problems

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We often hear that customers are more loyal to manufacturers’ representatives who have been in the same territory for decades than they are to direct factory salespeople who often rotate into a new territory every two to three years.

But there’s more to it than just longevity in the territory. Let me share three stories about reps who went the extra mile for customers.

One rep’s customer ran out of connectors and the rep’s principal was backlogged for six weeks. The principal’s response was, “Sorry, we are bringing in the connectors by boat instead of by air to save money. The connectors are already in the container on their way to the boat and there is nothing we can do.”

Because the rep knew his customers very well, he knew that another one of his customers had an abundant stock of the connector and he was able to borrow enough connectors from one customer to keep the other customer supplied until the principal’s cargo container arrived.

A rep found he had stepped into something unpleasant when his principal shipped defective products to his customer. The principal insisted that the best they had to offer was to have the customer return the defective parts for rework. The customer insisted that they didn’t have time to ship the parts back and wait for them to be returned.

To break that stalemate, the rep went home, grabbed his toolbox, drove to the customer, and reworked the parts himself at the customer’s site.

A rep’s customer complained that the principal’s website was hopelessly difficult to navigate, making it impossible to find the catalogs and drawings the customer used on a routine basis. The rep built a simple web page with links to all of that customer’s most commonly used parts, and posted it on an easy-to-remember domain name so the customer would not have to navigate the principal’s website to find the most commonly used parts.

These are just a few stories of reps who creatively solved problems their customers faced. Do you have a great story to share? Send it to me at ccohon@manaonline.org.

The Sales Force — Working With Reps

By

This is the 15th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

Ruth Anderson’s schedule during the workweek was hectic, so the three agreed to meet in Troothe’s conference room on a Saturday morning. Harold had arrived early with pastries from his favorite bakery, and he had covered the walls of the conference room with large sheets of plain white paper so that the ideas they generated could be captured easily. Jim had brought his … Read the rest

Who Says 2020 Will Be a Great Year for Reps?

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Manufacturers and reps both say 2020 looks great for reps, according to MANA’s second annual member survey.

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© Artur | stock.adobe.com

What do manufacturers say?

  • 84% increased or maintained the number of rep firms they used last year.
  • 90% plan to increase or maintain the number of rep firms they use next year.

What do reps say?

  • 79% increased or maintained the number of lines on their line card last year.
  • 90% expect to increase or maintain the number of lines on their line card next year.
  • 87% expect to increase or maintain their company’s revenue next year.
  • 88% expect to increase or maintain their company’s profits next year.

Will all reps benefit equally?

No, say manufacturers, who report they are increasingly selective when they search for reps. To even get on the list to be interviewed, top manufacturers say reps must:

  • Regularly update their MANA member profile.
  • List a professional e-mail address in their MANA member profile.
    • AOL, Yahoo, and even Gmail accounts can hurt your chances.
    • E-mail addresses like sales@repcompany.com also can hurt your chances. Manufacturers want to contact a specific person, not a department. Anything less than jsmith@repcompany.com may bump you off the list of reps to be contacted.
  • List a professionally created website in their MANA member profile.
    • Manufacturers say that websites that do not include the rep’s line card make them assume that rep has something to hide — so that rep won’t be contacted for an interview.

For reps with MANA member profiles that hit the sweet spot manufacturers seek, 2020 looks like a banner year. Want help checking your MANA profile to be sure it sparkles? Contact MANA VP & GM Jerry Leth at jleth@manaonline.org or me at ccohon@manaonline.org. And grab your share of banner year profits in 2020!

Full details of the survey are available to MANA members. Request a copy at ccohon@manaonline.org.

The Sales Force — Working With Reps

By

This is the 14th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

Maria Gonzales was a welcoming and gracious host. She ushered Jim into her conference room, invited him to help himself from the coffee pot, and sat down to hear his concerns. Maria always had been very direct with her advice and suggestions, so Jim didn’t pull any punches when he detailed the flaw in their salaried sales force system and asked her if … Read the rest

Netflixing Rep Search

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© HQUALITY | stock.adobe.com

Rep search technology has been stalled at the Blockbuster Video stage for the last 19 years.

Today we launch smartphone-based rep search that is going to hit old-style rep search like Netflix hit Blockbuster Video. And it’s available exclusively to MANA members.

Let me explain.

Back in August 2000, MANA launched the online rep search to supplement the printed directory that dated back to 1949. And for the next 19 years, the technology manufacturers used to search for reps remained pretty much the same.

  • Search the online database for reps from your desktop or laptop computer.
  • Download a list of potential candidates.
  • Start contacting those reps by phone or e-mail.

Other than rep search, a lot has changed in 19 years. More and more we use smartphone apps instead of our laptops for banking, shopping, and booking travel. Pretty much all the business we use to transact on our laptops can now be done on smartphone apps.

Except rep search. Until we launched the RepFinder® by MANA smartphone app.

Is the RepFinder® app just a way to download the old style list to a smartphone? That would not be good enough! On-the-go Millennials are not content with apps that just let them browse a list. They expect to complete their transactions from smartphone apps. And with some Millennials turning 38 this year, more and more are starting to have rep search responsibility at their manufacturing companies.

Now MANA is making sure that MANA rep members can be found by these smartphone-wielding sales managers.

RepFinder® lets manufacturers use our smartphone app to search for reps, view each candidate’s MANA member-profile, and contact the best candidates right from the app.

That’s right — manufacturers “Swipe Right” if they want to contact that rep and “Swipe Left” if they don’t.

RepFinder® by MANA is now available for download on the Apple App Store and Google Play. It’s the very first rep search app available, and it is exclusively for MANA members.

To read more about the app, turn to page 10 of this issue. Questions or comments? Contact me at ccohon@manaonline.org.

RepFinder® by MANA Rep Search Smartphone App Launches Today!

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RepFinder appRep search technology has been stalled at the Blockbuster Video stage for the last 19 years.

October 1, 2019 we launch the RepFinder® by MANA smartphone app that is going to hit old‑style rep search like Netflix hit Blockbuster Video. And it’s available exclusively to MANA members.

On-the-go manufacturer sales managers now can search for reps, view each candidate’s MANA member profile, and contact the best candidates right from the app.

“Swipe Right” to contact a rep, “Swipe Left” to see the next rep on the list. Available for download on the Apple App Store and Google Play.

You asked … Read the rest

The Sales Force — Working With Reps

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This is the 13th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

Jim Anderson felt smug. His salaried sales force program had been in place at Troothe Industries for the last four years, and the most recent refinement he’d made on his sales force management technique seemed like the final, finishing touch on a system that almost ran itself. It gave him an almost real-time account of his sales force’s activities each workday with such … Read the rest

Saving the Earth — One Sales Call at a Time

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© 9comeback | stock.adobe.com

We all know the business reasons to sell through multi-line manufacturers’ reps. Things like these:

  • Reps are known and trusted resources for customers in their local territories.
  • Reps help manufacturers avoid fixed costs, like salaries and benefits, of direct salespeople.
  • Reps tend to remain in their territories and work with the same customers for decades, while direct salespeople tend to relocate every few years.

But here’s a new reason to sell through reps: Multi-line reps are fantastic for the environment!

Let me explain. Multi-line reps tend to cover two to three manufacturers’ products during each sales call. If separate direct single-line salespeople had to be sent to call on those same customers to cover the same topics, it would take two to three times the number of single-line salespeople, each working for a single manufacturer and driving their own vehicle.

What happens if twice the number of salespeople and twice the number of vehicles make those same sales calls? If the average salesperson drives 50,000 miles annually, then every time one multi-line rep is replaced by two single-line direct salespeople, it means an extra 50,000 vehicle miles.

The average passenger vehicle emits 404 grams CO2 per mile.1 So, 50,000 extra vehicle miles means 20,200 kilograms more CO2 in the atmosphere annually.

But there is more! Single-line direct salespeople tend to fly more air miles than multi-line reps, perhaps 20,000 miles a year. So, the two single-line direct salespeople in our example would also add 40,000 air miles that would not be flown by multi-line reps. The average commercial airliner emits 184 grams of CO2 per passenger mile,2 so that’s 7,360 additional kilograms of CO2 emissions.

Total environmental impact: 27,560 kilograms of CO2 emissions. That’s 60,760 pounds. Roughly 30 tons. About the same as losing 12 acres of new forest.3

So, selling through reps is not just fiscally responsible, it’s environmentally responsible too! Why would you go to market any other way?


1 https://www.epa.gov/greenvehicles/greenhouse-gas-emissions-typical-passenger-vehicle
2 http://urbanforestrynetwork.org/benefits/air%20quality.htm
3 https://www.carbonindependent.org/sources_aviation.html

The Sales Force — Working With Reps

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This is the 12th in a number of articles serializing The Sales Force — Working With Reps by Charles Cohon, MANA’s president and CEO. The entire book may be found in the member area of MANA’s website.

With the economy strong, Troothe and Bigglie continued to jockey for position in the flange market. Troothe’s sales force continued to improve at Bigglie’s expense, but so slowly that Harold and Jim sometimes needed to remind each other of the strengths of their management system. As it turned out, it was at a meeting called by Joe Troothe during a slump in the … Read the rest

Can You Write Me a Business Plan?

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Recently I’ve heard from reps who report hearing a new question during line interviews: “Can you write me a business plan?”

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© Gorodenkoff | stock.adobe.com

Eager to outshine other reps competing for the line, these reps pulled out all the stops to be sure that their in-depth business plans proved their knowledge of their territory and market.

Their business plans detailed all the customers they planned to convert to that manufacturer’s product and the competitors’ products those customers were using. To really impress the manufacturer, sometimes they even reported the prices those customers were paying.

It seemed like a good strategy at the time. But when reps who submitted business plans didn’t get the line, they looked back at the process with mixed feelings.

“We wrote a business plan for a product we don’t currently have on our line card, so if the manufacturer uses that information to sell his products, it won’t actually take any money out of our pockets*.”

“At the time we had an internal discussion about asking the manufacturer to sign a non-disclosure agreement, but it would have thrown cold water on our discussions for sure.”

“In retrospect, we showed the manufacturer way too many of our cards way too soon. If I had it to do all over again, I would give a list of prospective customers but not share any information about the current brands they use or the prices they pay. I would give a total of prospective sales in the territory, but not break it out customer by customer. And I would include a polite footnote indicating that I would share granular details after the rep agreement is signed.”

Have you been asked to write a business plan when you were interviewing for a new line? Did you write one? Did it work out well, or would you do things differently next time? Please e-mail ccohon@manaonline.org to let us know!


* Details may have been added, removed, or altered to protect the privacy of those who share their stories with us and to better illustrate the concepts discussed in this article.