We Knew It Couldn’t Be DoneBy Charles Cohon
Until We Had to Do It
Experts tell us that after 18 months of quarantines and pandemic, “The New Normal” is coming.
Part of that “new normal” will be that things we “knew” could not be done, pre-pandemic, actually could be done. Quarantines and a pandemic have forced us to accept that some of the things we thought we couldn’t do were really just things we didn’t choose to do.
Let’s consider the example of a prospective customer inviting a rep to visit and present one of their principal’s products, pre-pandemic. What would have happened if the rep had suggested a Zoom video chat instead of a personal visit?
The prospect would have been highly insulted. “What, so I am not important enough to visit?”
The rep probably would have lost that opportunity right away. And if the prospect complained to the rep’s principal, the line could even have been in jeopardy.
Pre-pandemic, we knew that presentations had to be done in-person. That was that way we always had done it, so that was the way it had to be done.
We knew that presentations had to be done in person until we couldn’t have face-to-face meetings anymore, and then reps found creative, non-contact ways to take care of customers and principals.
Another example of the things we thought we couldn’t do that were really just things we didn’t choose to do was many employers’ mandates that employees “had” to work from employers’ physical offices. “You need to be here for meetings. If you worked from home, I couldn’t keep an eye on you. We need the staff together to build camaraderie.”
Until the day that those employers announced, “Everybody grab your laptops, go home, and figure out how to make this work.” Home offices not only worked, they often actually improved productivity.
As the “new normal” approaches, one of our lessons learned from the past 18 months is to look hard at things that we “know” can’t be done, and remember how many other things looked like they couldn’t be done right up until we did them.