Going Above and Beyond Customer Expectations

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Recently, a customer went to her favorite restaurant on the beautiful River Walk in San Antonio. The staff was warm and friendly, and the food was amazing. While she was waiting for her meal, the manager walked up and initiated a conversation. The customer told him how much she loved his restaurant, and that after her last meal there, she went home and tried (unsuccessfully) to recreate it for her husband. The manager then asked her for her e-mail address. To her surprise and delight, he offered to send the recipe. Though she hadn’t asked him for it, he knew

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