Wow, what a difference 60 days makes!
Who would have ever thought our business climate would be where it is today looking back just a couple of months ago? The economy was rolling, the manufacturing sector was up, and the workforce employed. Now we have major OEMs shut down, labor force furloughed, laid off employees, and we are dealing with the unknown of how to re-enter the workplace safely and effectively. A lot to think about and even comprehend for small business.
So, what does the new normal look like as we begin to lift the current “stay at home” … Read the rest
The relationship between a manufacturer’s inside sales staff and the representing agency is one of the most crucial elements in creating mutual success.
Inside sales serves a dual role; first, they must provide support and service to the customer and secondly, they have to champion the rep and their efforts. Several key factors play a role in this model: communication, recognition, support, and the rep model being accepted as an extension of the manufacturer.
Communication must flow both ways and consist of timely written and verbal dialogue. It is incumbent upon the representative to keep the inside sales staff fully … Read the rest