The relationship between a manufacturer’s inside sales staff and the representing agency is one of the most crucial elements in creating mutual success.
Inside sales serves a dual role; first, they must provide support and service to the customer and secondly, they have to champion the rep and their efforts. Several key factors play a role in this model: communication, recognition, support, and the rep model being accepted as an extension of the manufacturer.
Communication must flow both ways and consist of timely written and verbal dialogue. It is incumbent upon the representative to keep the inside sales staff fully … Read the rest