Customer Service Heroes
By John TschohlWe all need a hero — someone who, by their actions, can inspire us to do better. To be better. The four companies I profile here are reaping the financial benefits of making customer service a top priority.
Costco is a company that is incredible in the service it provides its customers. It offers the highest-quality products and the best prices — including gas at 30 cents per gallon less than standard gas stations. The company provides great service at great speed. Often the lines of customers waiting to check out with their purchases are long but each checkout station … Read the rest