Customer Service Lessons for Sales Pros
By Jeff BealsAfter arriving at their vacation destination city, a family enters the lobby of an upscale hotel. Because it’s late at night, and they’re tired from delayed flights, they just want to check in and go to sleep. As soon as they walk in, the concierge brings over champagne for the parents and a treat for the kids.
That makes a good impression.
Then comes the bad news. The woman at the registration desk says the hotel overbooked.
Not a good impression.
But, in order to make things right, the hotel upgrades the family to the top-floor suite at no additional … Read the rest