Too Many Interruptions? Consider This
By Jeff MowattSupply chain shortages, backlogs, and price hikes have caused increasing numbers of customers to voice questions and concerns that may have you and your team feeling pressured. Employees trying to finish a task for one customer may become flustered when “interrupted” with another request. That’s a formula for a bad day for a lot of people.
That’s why, when managers bring me in for team training, we talk about several guiding principles when juggling multiple customers.
Customers Are Not Interruptions
As LL Bean put it, customers are not interruptions to our work, they are the purpose of our work. Rather … Read the rest