Accountability: Sharpening Your Competitive Edge to Develop Loyal Customers
By Walt ZeglinskiIn today’s highly competitive business climate, most successful companies are finding new and creative ways to win business. By building customer-centric business plans and increasing their commitment to company-wide execution, they’ve managed to succeed in a turbulent economy. Most of all, they’ve discovered they simply cannot afford to make mistakes in their customer relationships. They strive to “out-execute” the competition in every aspect of their business that touches the customer. These organizations understand that the key to creating loyal customers is building a culture of accountability.
Most of us have heard the stories of accountable employees who have made a … Read the rest