ABC: Always Be Closing Is Now ABV: Always Bring Value


You’ve heard of ABC: Always Be Closing.

Let me tell you something: The days of ABC are gone. It’s closed. ABC is now ABV: Always Bring Value.

I want you to be thinking about this in every conversation you have. It is always about bringing value.

Let’s walk through the 10 things you need to be doing right now to be bringing value, because you will not be accomplishing this through ABC.

1. Ask More Questions

You create value by actually understanding what the customer is looking for. You understand what the customer is looking for not by telling them, … Read the rest

Why Setting and Achieving Goals Is Difficult


For now, I am going to walk through problems people have that make setting and achieving goals so difficult.

1. Unreasonable

Here is the problem: Oftentimes, people simply set unreasonable goals or are even given unreasonable goals by their boss. However, your goal is only unreasonable if you fail to put a plan behind it.

If you are not willing to take the time then yes, it is completely unreasonable.

The unreasonable becomes reasonable when you have a plan.

2. No Commitment

The issue may be that you simply do not make a commitment to it.

You set your goals … Read the rest

Ten Ways to Make Prospecting Work


Let’s not kid ourselves: Prospecting is tough. It is hard. I wrote the books High‑Profit Prospecting and A Mind for Sales because in order to prospect right, you have to have a mind for sales.

I want to walk you through 10 ways how you can make prospecting work.

1. Identify Your ICP

You will never be able to do effective prospecting if you are just spraying and praying.

You need to know who your ICP, or ideal customer profile, is. Get tight and get specific.

The tighter you are, the more specific you are. As a result, you are … Read the rest

30 Days to Improving Your Sales Skills


This month, I’m sharing 10 ways to improve your selling skills in just 30 days.

1. Discipline

You have to be disciplined in how you use your time and what you spend your effort on. You cannot allow yourself to be caught up in the shiny objects. You have to be disciplined to know exactly what you are going to achieve, and then be actively achieving it.

Do not waste your effort; if salespeople would simply be more disciplined in how to use their time, it is amazing how much more successful they would be.

2. Consistency

This means consistency … Read the rest

How to Have an Effective Demo Call


Let’s talk in detail about how to have an effective demo call. I’ve broken it down into 10 things you can do to get better results.

1. Clear Outcomes

Make sure the customer is clear as to what the outcomes are at the end of the demo call. That means you have to be clear.

If you need to have a second demo call, then have a second demo call.

I commonly find salespeople going, “Well I’m just going to see where this goes.” No. I want you to have clear expectations because it’s going to help you stay focused.… Read the rest

Why I Love Sales


I love sales. I absolutely love it. I hope you love sales too. At this time of the year, I want to share with you 10 reasons why I love sales.

1. It’s About Helping People

That’s what sales is all about. Salespeople help every day. We get to be out there helping others see and achieve what they didn’t think was possible. What could be more exciting? It’s our job day in and day out to help others! And add to that the ability to have a job where you could spend all day helping people.

2. It’s About Read the rest

How to Deal With Difficult Customers


Oh, boy, we all have difficult customers. I’m going to walk you through the 10 ways to deal with these hard customers. In my book, A Mind for Sales, I write about this, however, I separate difficult and bad customers — putting them in separate categories. Bad customers are those that have ethical issues. They have issues with integrity. Other things come into play with bad customers, not just that they’re not good people to deal with.

Let me tell you something — bad customers are attracted to bad salespeople. When I hear a salesperson say that they have … Read the rest

How Do You Keep Going?


In this column I’m going to share some lessons from the farm. Recently, as I was thinking about how I respond in difficult situations, I realized something that I want to share with you.

Growing up as a kid, I worked on the farm. No, that’s not sexy. And no, it’s not brutal. It was ugly. I picked strawberries. I don’t know if you’ve ever picked strawberries, but it’s hard work. The strawberry picking season would start right after school let out in June and through mid-July. Every year, the bus came by to pick me up about 5:30 a.m. … Read the rest

Should Social Media Replace Cold Calling?


People continue to say how cold calling is dead and how in today’s environment, it no longer can be cost justified. The answer is both “yes” and “no.” Let me deal with the “no” first.

In the past few months, I’ve watched numerous salespeople shift all of their prospecting efforts to developing social media with such vehicles as Linkedin, Twitter and Facebook. The problem with this is it becomes a giant time sucker. The payout of social media in terms of developing sales short-term is very poor.

To develop a social media strategy requires time, and I’m a firm believer … Read the rest

What Does Your Customer Really Value?


Sell to the customer’s value expectations, not to your value propositions.

We’ve all heard the rule of listening to what the customer has to say, and there’s not a salesperson who thinks they don’t listen to the customer. Reality, however, is quite the opposite.

I find time after time when I’m working with salespeople across any number of industries that the failure to listen is a huge issue.

Too many salespeople believe that because they know the products they represent much better than the client, they know exactly what the customer will see as real value. It’s as if because … Read the rest

Disruptive Selling: Can It Work for You?


One of the new marketing trends is “disruptive selling.” This is defined as any marketing strategy that is bold enough, unique enough or out of the ordinary enough to create buzz and, consequently, sales. It could be marketing that runs counter to the time of year when competitors are running campaigns or that runs in the opposite direction of other campaigns.

This counter motion results in greater effectiveness and far less cost in terms of time and money.

Launching a successful disruptive marketing or sales program usually follows four basic steps. The first step is to throw out pre-conceived ideas … Read the rest

Position Yourself as a Sales Leader


It’s been said that to be a successful salesperson, not only do your listening skills have to be great, but your closing skills have to be even better. However, I believe that while these skills are helpful, they are not essential. In my opinion, to be a top-performing sales professional, you must be a great leader. It is a fundamental character trait.

Although we have all known salespeople who have had stellar years based on the luck of a few great clients, those with sustained, long-term success always exhibit great leadership skills.

What is a leader? Leaders are people who … Read the rest

Have You Sold Yourself?


You will always be your number-one customer. It’s not the big account you service, nor is it the hot new prospect you just uncovered. It’s you. The reason is simple. If you’re not completely confident in what you’re selling, you will never come close to maximizing your sales potential. Your sales motivation will always lag behind what it really could be.

The current sales environment makes the need to sell yourself even more important. If you think you’re the exception to this rule and you’re not completely confident in the products or services you offer, ask yourself this simple question: … Read the rest

Are You Ready to Meet the CEO?


It’s the meeting for which you’ve been waiting.

Finally, you’ve been able to secure a meeting with the CEO of the company you know you can help. For the past year, you’ve been researching the company and developing relationships with as many people as possible.

In particular, you have gotten to know the two gatekeepers who have been up to now blocking your way to the CEO. Last week your call to the administrative assistant finally hit home and you’re on the CEO’s calendar in three weeks.

Now is the time to get ready.

The degree to which you prepare … Read the rest

Good Salespeople Continue to Be in Demand


Finding a quality person to fill a position is not an easy job. Although many people think they can be effective in sales, the reality is that few can do it well. Even more amazing is how many employers want capable salespeople, but are not willing to compensate them accordingly or invest in their development.

I once read a survey conducted by the employment organization, Manpower. They polled 32,000 employers in 23 countries. The results indicated that the number-one position they had trouble filling was not specialized like an engineer or accountant as some would expect, but, rather, sales representatives. … Read the rest

Passion as a Sales Tool


We all know that sales is really all about “closing the sale.” There is not a salesperson alive who does not use a variety of techniques to help them be successful with customers. However, I believe passion is the most underrated and underutilized sales tool in our arsenal, because it is too hard to measure and no one has found an effective way to teach it.

Why don’t more people use passion to their advantage? It’s simple. Passion exists in those who are humble, focused and unlikely to advertise their expertise.

Passion is an effective sales tool because it isn’t … Read the rest

Your Buyer Is Smarter Than You


Too many salespeople view their buyers as anything but smart, especially those salespeople who deal with purchasing departments. In far too many sales communities, there exists an attitude that buyers and purchasing departments are nothing more than barriers that need to be broken down.

Well, yes there are barriers. Ironically, though, they are barriers that more often than not are there due to the very actions of the sales community. One simple thing salespeople need to keep in mind is the fact the professional buyer sees far more salespeople in the course of a week or month than most salespeople … Read the rest

Selling With Your Personality


Anyone can sell if the price is cheap enough or if what is being sold is something people can’t live without. However, for the vast majority of us, neither of these luxuries are part of the scenario in our sales strategy.

The difficulty of selling is compounded by the fact that most customers have a wide range of options available to them regarding what they can buy. Therefore, in order to close the sale, it becomes necessary for us to stand out from other salespeople. One of the best ways to be different is by displaying a confident personality.

A … Read the rest

Why Customer Service Destroys Salespeople


One position that has not been impacted by the economy is sales. Ask any CEO and you will hear that one of their biggest issues is finding and retaining good salespeople.

Something happened on the way to a sour economy: Too many companies learned the hard way that their salespeople didn’t know how to sell. Instead, their salespeople were good at taking orders and providing customer service. There is nothing wrong with this approach, as long as the marketplace is always going to serve up new customers and keep current customers in business. Does that kind of marketplace always exist? … Read the rest

Unselling What You Just Sold


I’ll never forget the first time it happened to me.

The presentation with the customer was going well. I had prepared extensively. In fact, I had not just spent more time than normal, I had stayed up nearly all night to make sure I had every element covered perfectly in my presentation. For me, this sales call was going to be a huge success. My boss had told me this was going to be a difficult quarter, and that’s all I needed to hear to motivate me to close this particular sale.

The customer I was meeting with was tough. … Read the rest

Why Buyers Love to Delay Buying


Salespeople love to complain about buyers. One of the complaints salespeople share the most is that buyers never seem to make up their mind. Just about the time it looks like they’re going to make a buying decision, they suddenly hold off.

Yes, there are times when a buyer legitimately can’t make a decision. Many times, though, the delay is nothing more than a tactic on the part of the buyer to get a better deal. This is especially true of professional buyers, who see numerous salespeople on a regular basis. Why should anyone make a decision quickly if they … Read the rest

Selling a Price Increase in a Soft Market


Selling a price increase can be difficult in nearly any type of situation, but trying to sell one in a soft market can be downright brutal. Yet, as unpleasant as it can be, it is often essential.

The problem of selling a price increase in a soft market usually stems from the fact that the salesperson and the customer are coming at the situation from different perspectives. Especially in times like this, it is imperative for the salesperson to understand that regardless of what the market or economy is doing, if a price increase needs to be sold, it needs … Read the rest

Discounting to Create Cash Flow? Be Careful!


Recently I spoke at a large conference on the subject of how to maintain your price and avoid discounting. After the presentation, a business person approached me and asked what my strategy would be if his company needed to discount price to create cash flow. This is not an easy question to answer.

Sure, I could easily throw out a response that implies that the reason a company has to discount is that it hasn’t done a good enough job of building its pipeline or hasn’t invested enough in the right type of marketing. I know, though, that this isn’t … Read the rest

What Did You Learn From The Last Sale You Lost?


My mom always used to tell me how we learn more in life from our failures than we do from our successes, yet for too many of us in sales, this concept doesn’t seem to sink in.

I’ve lost plenty of sales in my life. If I wanted to get really down on myself, all I’d have to do is take a piece of paper and start writing down as many as I could remember. If I wanted to go into a complete state of despair, all I’d have to do is to write down next to each sale I … Read the rest

Go Ahead and Fire Your Customer


We all have at least one — a customer with whom we just don’t like working.  Before you get too excited thinking I’mgoing to say it’s okay to fire any customer — regardless of the reason — guess again.

What I am talking about are customers we don’t like because after we do everything we do for them, we simply are not making any money from them.  Not making any money off of a customer goes beyond your commission or bonus. It’s the bottom-line profit your company is not making because of the customer. No salesperson is going to intentionally … Read the rest

Do’s and Don’ts of Using an iPad on a Sales Call


So you now own an iPad or other type of tablet and you’re wondering if you should use it on a sales call.

Here are some quick rules to consider:

Don’t use it just because you have one.

Who really cares?  Just because you own the newest electronic gadget doesn’t mean the customer you’re seeing doesn’t own one too — or worse yet, despises people who do own them.  It only makes sense to use one on a sales call if you have a purpose for using it.

Do use it if it simplifies your sales call.

Using an iPad … Read the rest

Social Media as a Negotiating Tool


Social media has blown onto the scene the last couple of years with the popular websites of Facebook, Linkedin, Twitter and many others. Nobody can tell for sure what social media will look like five years from now, but what everyone can agree upon is that the concept of using the Internet to socially communicate is not going away.

For salespeople, an important question is: “Can social media help in negotiating?”

My answer is, “Yes, it can.” I’m not saying you should directly negotiate with another person by way of a social media (although I suppose there might be exceptions … Read the rest

What is Your Customer’s Price Tolerance Ratio?


Every customer has a price range where they are willing to make a decision without any further thinking. I refer to this as the Price Tolerance Ratio — also known as the PTR.


Knowing your customer’s PTR is critical. I believe it is one of the major obstacles salespeople fail to comprehend. As a salesperson, when you don’t understand a customer’s PTR, at least one of the following results is inevitable:

• You offer a price that does not maximize the profit potential.

• You get the order but encounter resistance from the customer that hinders the relationship.

• … Read the rest

Are You Giving Away Your Profit?


Want a quick way to destroy sales motivation and profit at the same time?  Picture yourself as a sales manager who suddenly receives a phone call from a salesperson who is on the verge of closing a sale. Here’s a sample of that typical conversation:

Salesperson: “We have to cut our price to get the first order. Then, once they see what we can do for them, we will be able to raise our prices.  I’m sure once they see how good our service is, I’ll be able to convince them to pay the regular price.”

Hmmm.  Really?  I’ll let

Read the rest

The Best Information Comes From Short Questions


There’s no better way to improve the quality of information you receive from a potential customer than by asking short questions. We all can recall far too many times when we’ve sat across the table from a customer we’re trying to help — and we know we can help, if they would just provide us information about their needs and goals.

The problem is that no matter what question we ask, we get the same response: a big fat “I don’t know” (or something along that line). Then, almost without thinking, we put on our super salesperson cape and start

Read the rest